When you invest in air suspension parts for your vehicle, knowing the return policy is just as important as the parts themselves. Aerosus, a well-known supplier of aftermarket air suspension components, offers a 30-day return policy on most parts. This article explains everything you need to know about Aerosus's 30-day return policy, including what items are eligible, how to initiate a return, potential fees, and tips to ensure a smooth process.
What Is the Aerosus 30-Day Return Policy?
The Aerosus 30-day return policy allows customers to return eligible air suspension parts within 30 days from the date of delivery. This policy applies to parts purchased directly from Aerosus or through authorized distributors (excluding marketplaces). The policy is designed to give buyers peace of mind, allowing them to inspect parts and ensure they fit and function correctly.
Key Points of the Policy
- Time frame: 30 calendar days from the delivery date.
- Condition: Parts must be unused, in original packaging, and in resalable condition.
- Proof of purchase: Original invoice or order confirmation is required.
- Return authorization: A Return Merchandise Authorization (RMA) number must be obtained before shipping the item back.
- Return shipping: The customer is usually responsible for return shipping costs unless the item is defective or the error is on Aerosus's side.
- Restocking fee: A restocking fee may apply (typically 15-20%) if the part is returned in non-perfect condition or if the box is opened.
Eligible and Ineligible Items for Return
Eligible Items
Most Aerosus air suspension parts are returnable within 30 days. This includes:
- Air springs / air bags
- Compressors
- Valve blocks
- Struts and shocks
- Sensors
- Lines and fittings
- Other mechanical components
Ineligible Items
Some items cannot be returned due to safety, hygiene, or wear-and-tear reasons. Typical non-returnable items include:
- Electrical components (unless defective)
- Custom or special-order parts
- Parts that have been installed or used
- Items with damaged packaging or missing accessories
- Clearance or final sale items
Always check the product listing or contact Aerosus support if unsure about eligibility.
How to Initiate a Return Within 30 Days
Returning an Aerosus air suspension part is straightforward if you follow these steps:
Step 1: Contact Aerosus Customer Service
Reach out via phone, email, or the contact form on their website. Provide your order number and reason for return. The support team will determine eligibility and issue an RMA number if approved.
Step 2: Pack the Item Securely
Use the original packaging if possible. Include all components, instructions, and accessories. Ensure the part is clean and free of grease or dirt.
Step 3: Ship the Part Back
Write the RMA number clearly on the outside of the box. Ship using a trackable carrier (UPS, FedEx, USPS) and retain the tracking number. Aerosus recommends insuring the package for the full value.
Step 4: Await Refund or Exchange
Once the returned item is received and inspected, Aerosus will process the refund or exchange. Refunds are typically issued to the original payment method within 5–10 business days.
Understanding Restocking Fees and Return Costs
Restocking Fee
Aerosus may charge a restocking fee of 15–20% for returns that are not due to a defect or error. The fee is waived if the part is defective, the wrong part was sent, or the return is initiated within the first 7 days of delivery (some conditions apply). To avoid the fee, keep the part completely unused and uninstalled.
Return Shipping Costs
- Customer fault (change of mind, wrong fit, etc.): You pay return shipping.
- Defective part or Aerosus error: Aerosus provides a prepaid return label and covers shipping costs.
Common Reasons for Returns and How to Avoid Them
Wrong Part Ordered
Many returns happen because the buyer ordered the wrong part for their vehicle. To avoid this:
- Double-check your vehicle's make, model, year, and suspension type (air or coil).
- Use Aerosus's vehicle fitment tool on their website.
- Contact support before ordering if you are unsure.
Part Does Not Fit
Even if the part is listed as compatible, fitment issues can occur, especially with aftermarket modifications. Measure existing components and compare with product specifications.
Defective Parts
While rare, defects happen. If you receive a defective part, contact Aerosus immediately. They will typically send a replacement at no extra cost and cover return shipping for the defective item.
Tips for a Hassle-Free Return Experience
- Keep all packaging and documentation until you are certain the part works.
- Inspect parts immediately upon delivery to catch any visible damage.
- Test fit the part without installing it fully to see if it aligns correctly.
- Photograph the part and packaging before returning as evidence of condition.
- Request an RMA before shipping – returns without RMA may be rejected.
- Use a trackable shipping method and keep the receipt.
What If You Miss the 30-Day Window?
If you are outside the 30-day return period, Aerosus may still offer assistance depending on the situation. For defective parts, the manufacturer's warranty may cover replacement beyond 30 days. For non-defective returns, you might be able to get store credit or a partial refund, but this is at the discretion of Aerosus. Always reach out to customer service – they are known for reasonable flexibility.
Comparing Aerosus's Policy to Other Air Suspension Brands
While this article focuses on Aerosus, it's helpful to know that many suspension brands have similar 30-day return policies. However, Aerosus is often praised for its straightforward process and lack of hidden fees when returns are handled correctly. Other brands may have shorter windows or stricter restocking fees. Aerosus's policy strikes a good balance between protecting the buyer and the seller.
Final Recommendation
Aerosus's 30-day return policy is fair and typical for the automotive aftermarket parts industry. To maximize your chances of a smooth return:
- Order the correct part for your vehicle.
- Inspect and test fit immediately.
- Keep all materials and act within the 30-day window.
- Contact Aerosus support for an RMA before returning.
If you need a part that you are unsure about, consider buying from Aerosus directly because their customer service can guide you through the return process if needed. Their 30-day policy gives you a safety net, but careful ordering is the best way to avoid returns altogether.
Remember, the return policy is there to protect you, but it also protects the seller. Treat the parts with care, and you'll have no issues getting a refund or exchange if something goes wrong.