w10251314 Suspension Rod Support Part Number PS3502189 – A Complete Guide

If you own a washing machine that has started vibrating excessively or making loud banging noises during the spin cycle, a worn or broken suspension rod support could be the culprit. The part number w10251314, also known as PS3502189, is a common replacement component for many top-load washers. This article explains what this part does, how to identify it, and what you need to know before purchasing a replacement.

What Is the w10251314 Suspension Rod Support?

The w10251314 suspension rod support is a plastic bracket that holds the upper end of the suspension rod in place inside the washing machine cabinet. The suspension rod system is designed to dampen vibration and keep the drum balanced during operation. Over time, the support can crack or break due to stress, causing the rod to come loose and the machine to become unstable.

This part is used in several Whirlpool, Kenmore, Maytag, and Amana washing machines. It is frequently cross-referenced as PS3502189, and sometimes as AP6014672. The support is made of durable plastic, but it is not indestructible. If your washer rocks excessively or makes a thumping noise, inspecting the suspension rod supports should be one of your first steps.

The Role of the PS3502189 Suspension Rod Support

The PS3502189 suspension rod support serves a critical function in the washer’s suspension system. Each support holds one end of a metal rod that attaches to the drum assembly. The rods work together with springs or friction devices to absorb movement. When a support fails, the rod can detach, causing the drum to sag or shift. This leads to imbalance, which can trigger error codes or prevent the machine from spinning.

Symptoms of a broken suspension rod support include:

• Excessive vibration or shaking during the wash or spin cycle
• Loud banging or clunking noises
• The machine walking or moving across the floor
• The drum appearing lower on one side
• Error codes related to imbalance (such as F5 or E2 on some models)

Ignoring a broken support can lead to further damage to the washing machine, such as broken wires, damaged cabinet panels, or even a cracked tub. Prompt replacement is recommended.

Identifying the Correct Part: w10251314 vs. PS3502189

When searching for this part, you’ll often see both w10251314 and PS3502189 listed. These numbers refer to the same component. The w10251314 is the manufacturer’s original part number, while PS3502189 is a cross-reference used by many aftermarket suppliers. Always verify that the part looks identical to your original support. The support is typically a black, L-shaped or angled plastic piece with one or two mounting holes and a slot for the rod.

Compatibility varies by model. This support is commonly found in:

• Whirlpool top-load washers built after 2000 (models with the direct-drive system)
• Kenmore series 100, 200, 300, 400, 500, 600, 700, 800
• Maytag Bravos series (some models)
• Amana top-loaders

To confirm compatibility, check your washer’s model number (usually on a sticker inside the lid or on the back panel) and compare it to the list provided by the seller. Be aware that some machines use a slightly different support design—for example, the w10251314 is for machines with the “beltless” or “direct drive” suspension. Older models with belts may require a different part.

Where to Buy the w10251314 / PS3502189 Suspension Rod Support

Since this is a specific replacement part, it is available through several channels. Authorized appliance parts dealers and the manufacturer’s website are reliable options. Local appliance repair shops often stock common parts like this. Online retailers that specialize in appliance parts also carry it, but always verify that the seller is reputable and offers returns if the part doesn’t fit.

When ordering, check the seller’s return policy. Some aftermarket supports may be made of lower-quality plastic that breaks more easily. OEM (Original Equipment Manufacturer) parts are generally recommended for durability. The OEM part number for this support is w10251314. If you choose an aftermarket version, look for one that is described as “premium” or “heavy-duty” plastic.

Installation Tips for Replacing the Suspension Rod Support

Replacing the suspension rod support is a moderate DIY task. You’ll need basic tools: a screwdriver (often a T20 Torx or Phillips head), pliers, and possibly a hammer. Always unplug the washer before starting. Here is an outline of the process:

1. Remove the top panel – Most top-load washers have two screws at the back of the top panel. Remove them and slide the panel forward and lift off.
2. Access the suspension rods – The rods are located around the drum. Each support is usually held by one or two screws on the cabinet front or side.
3. Remove the broken support – Unscrew the old support and slide the rod out. Note the orientation of the rod and any rubber grommets.
4. Install the new support – Slide the rod into the new support, making sure the rod’s end is seated properly. Reattach the support to the cabinet with the screws.
5. Reassemble – Replace the top panel and screws, then plug in the washer. Run a short cycle to check for noise and vibration.

Caution: The suspension system can be under tension. If you are not comfortable working with springs or tensioned parts, consider hiring a professional. Also, avoid overtightening the screws on the plastic support—they can crack.

Frequently Asked Questions

Is the w10251314 the same as PS3502189? Yes, they are interchangeable part numbers for the same suspension rod support.

Can I replace just one support? It is possible, but if one support has failed, the others may be weakened from similar age and stress. For best results, consider replacing all four supports at the same time.

How much does it cost? An OEM w10251314 support typically costs between $10 and $20 each. Aftermarket versions may be cheaper but could be less durable.

Will this fix my washer’s shaking? Only if the shaking is caused by a broken support. Other causes include unbalanced loads, worn drum bearings, or a damaged counterweight. Inspect all parts before ordering.

Final Recommendation

If your washing machine is vibrating excessively and you have identified a cracked or broken suspension rod support, the w10251314 (PS3502189) part is the correct replacement for many Whirlpool-made top-loaders. Before purchasing, confirm your washer’s model number and inspect all four supports. Buying OEM parts from a trusted supplier ensures the best fit and longevity. For a typical DIY homeowner, this replacement can restore normal operation and extend the life of your machine. If you are unsure about compatibility or installation, consult a professional appliance technician.